---
schema_version: "1"
id: 62e3d329cce7a432e3be2d46e29a204f7ff5de3de1b4b42ad48d4d7af44e7a78
title: Respond to Event Invitations from Your Microsoft or Google Calendar
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_sync_user_exchange_respond_events.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_sync_user_exchange_respond_events.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dcbeaed6c650b01b0bcd51f16d96c9f3639294c2eae1b4b3c94db1c47b217526
description: To avoid overwriting your attendance status when syncing with Einstein Activity Capture or Lightning Sync, consider your sync direction before you accept and decline event invitations.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Respond to Event Invitations from Your Microsoft or Google Calendar

To avoid overwriting your attendance status when syncing with Einstein Activity Capture or Lightning Sync, consider your sync direction before you accept and decline event invitations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Einstein Activity Capture is available in Lightning Experience and all versions of the
              Salesforce mobile app in <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, and <strong>Unlimited</strong> Editions
            </p>
            <p style="margin-bottom:0;">Lightning Sync is available in
              Salesforce Classic, Lightning Experience, and the Salesforce mobile app in: <strong>Personal</strong>,
              <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>,
              <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
          </td>

        </tr>
      </tbody>
    </table>

If you work in Lightning Experience or the Salesforce App, accepting and declining event invitations isn’t available.

If you work in Salesforce Classic, accepting and declining invitations is possible, but isn’t recommended for Einstein Activity Capture or Lightning Sync users syncing events in certain directions. Because responses to event invitations don’t sync from Salesforce to your Microsoft® or Google Calendar™, you could unintentionally override your attendance status. To avoid doing so, learn how sync directions impact which application to use when responding to event invitations. If you’re not sure what direction your events are syncing, talk to your Salesforce admin.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d150903e100">Sync Direction</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d150903e103">Application to Respond from</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d150903e106">Reason</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Sync Direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e100 ">
            <ul>
              <li>Exchange to Salesforce</li>

              <li>Google to Salesforce</li>

              <li>Both Ways</li>

            </ul>
          </td>

          <td data-label="Application to Respond from" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e103 ">
            <ul>
              <li>Microsoft Exchange–based calendar</li>

              <li>Google Calendar</li>

            </ul>
          </td>

          <td data-label="Reason" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e106 ">
            <p>Because your response syncs to Salesforce, the status is accurate in both
              applications.</p>
            <p style="margin-bottom:0;"> If you respond from Salesforce, your status is overwritten the next time
              Microsoft or Google events sync to Salesforce.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Sync Direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e100 ">
            <ul>
              <li>Salesforce to Exchange</li>

              <li>Salesforce to Google</li>

            </ul>
          </td>

          <td data-label="Application to Respond from" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e103 ">
            <ul>
              <li>Microsoft Exchange–based calendar</li>

              <li>Google Calendar</li>

              <li>Salesforce</li>

            </ul>
          </td>

          <td data-label="Reason" class="slds-cell-wrap" style="vertical-align:top;" headers="d150903e106 ">Because responses don’t sync from Salesforce to Microsoft or Google, your attendance
            status remains only in the application where you responded. To show your attendance status in
            both applications, you have to respond in both applications.</td>

        </tr>
      </tbody>
    </table>