You can set up Lightning Sync for users who are assigned to Sales, Service, and some Lightning Platform licenses.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027. Before you migrate, review Compare Einstein Activity Capture and Lightning Sync to understand what to expect when you migrate.
If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.
With the purchase of Sales, Service, or Lightning Platform, Lightning Sync supports users working from these standard licenses only:
- Salesforce
- Lightning Platform Salesforce Platform*
- Lightning Platform - One App**
- Lightning Platform App Subscription
*Does not include Lightning Platform Starter or Lightning Platform Plus
**Contact sync isn’t supported for Lightning Sync customers working from the user license Lightning Platform - One App. Lightning Platform - One App doesn’t include the Contacts object.