Access to Salesforce Inbox is available with an Inbox license and the assignment of an
Inbox permission set. Inbox is also available with Sales Engagement and Sales Cloud Einstein
and their associated permission sets. To verify your Inbox licenses, view how many licenses are
assigned and which users have each permission set.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited, Einstein 1 Sales, and Agentforce 1
Sales Editions. Available for an extra cost in Professional and
Enterprise Editions.
|
| User Permissions Needed |
| To view permission set licenses: |
View and Setup Configuration |
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From Setup, enter Company Settings in the Quick Find box, then
select Company Information.
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To view the total number of licenses and the number of licenses in use, find Inbox in the
Permission Set Licenses related list.
Inbox features are also available with Sales Engagement and Sales Cloud Licenses.
Check the list for those permissions if you don’t have standalone Inbox licenses.
To verify which users are assigned to a permission set, from Setup, enter
Users in the Quick Find, then select Permission
Sets. Select a permission set and manage its assignments to see which users have
the permission set assigned.
