---
schema_version: "1"
id: bdfd22517be7d54926c59cdd3190c3fbf9f6fd221ce39ef7242de0f656f4a004
title: Verify Inbox Licenses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbox_setup_verify_active_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbox_setup_verify_active_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 438f35fb6704234c7900e805656fae1f2969b432eb56cd1812c87aa12a8496f0
description: Access to Salesforce Inbox is available with an Inbox license and the assignment of an Inbox permission set. Inbox is also available with Sales Engagement and Sales Cloud Einstein and their associated permission sets. To verify your Inbox licenses, view how many licenses are assigned and which users have each permission set.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Verify Inbox Licenses

Access to Salesforce Inbox is available with an Inbox license and the assignment of an Inbox permission set. Inbox is also available with Sales Engagement and Sales Cloud Einstein and their associated permission sets. To verify your Inbox licenses, view how many licenses are assigned and which users have each permission set.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong>, <strong>Einstein 1 Sales</strong>, and <strong>Agentforce 1 Sales</strong> Editions. Available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88042e75">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88042e75 ">To view permission set licenses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88042e75 ">View and Setup Configuration</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Company Settings in the Quick Find box, then select **Company Information**.
2. To view the total number of licenses and the number of licenses in use, find Inbox in the Permission Set Licenses related list.
    
    Inbox features are also available with Sales Engagement and Sales Cloud Licenses. Check the list for those permissions if you don’t have standalone Inbox licenses.
    
    To verify which users are assigned to a permission set, from Setup, enter Users in the Quick Find, then select **Permission Sets**. Select a permission set and manage its assignments to see which users have the permission set assigned.

#### See Also

- [Select Who Can Use Inbox Features](https://help.salesforce.com/s/articleView?id=sales.inbox_setup_select_users.htm&release=264.0.0&type=5 "A standard permission set for Inbox is created for you when your org is set up. Make sure that all permissions that you need are enabled, and then assign the permission set to users.")