An administrator must enable Inbox features.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited, Einstein 1 Sales, and Agentforce 1 Sales Editions. Available for an extra cost in Professional and Enterprise Editions. |
| User Permissions Needed | |
|---|---|
| To set up Inbox: | Customize Application and Modify All Data |
Note This setting is already enabled for users of the Starter edition.
- From Setup, enter Inbox in the Quick Find box, then select Setup Assistant under Inbox.
- Enable Make Inbox Available to Users.
Inbox features are now on. Be sure to assign the appropriate permission sets to users who need access to Inbox features, and complete any configuration to enable or disable features.
Note Inbox features are included in Sales, but some Einstein Activity Capture features aren’t
available in Professional and Enterprise Editions. Users with Professional and Enterprise
Editions have access to Einstein Activity Capture Standard.