---
schema_version: "1"
id: 0acc4b24f2c8ff46852f0a78e33a1f9089c3faf604d755e52b9b592af096f384
title: Turn On Salesforce Inbox
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbox_setup_start_setup_assistant.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbox_setup_start_setup_assistant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 546dec91acac89e3ea0409ec670a74dbee0f9c606f49c024a0c9c401d8b5af95
description: An administrator must enable Inbox features.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Turn On Salesforce Inbox

An administrator must enable Inbox features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong>, <strong>Einstein 1 Sales</strong>, and <strong>Agentforce 1 Sales</strong> Editions. Available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d89300e78">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d89300e78 ">To set up Inbox:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d89300e78 ">Customize Application and Modify All Data</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note This setting is already enabled for users of the Starter edition.

1. From Setup, enter Inbox in the Quick Find box, then select **Setup Assistant** under Inbox.
2. Enable **Make Inbox Available to Users**.

Inbox features are now on. Be sure to assign the appropriate permission sets to users who need access to Inbox features, and complete any configuration to enable or disable features.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Inbox features are included in Sales, but some Einstein Activity Capture features aren’t available in Professional and Enterprise Editions. Users with Professional and Enterprise Editions have access to Einstein Activity Capture Standard.