Request a snapshot so you can troubleshoot inbound email issues.
Required Editions
| Available in: Lightning Experience and Salesforce Classic |
| Available in: All Editions except for Database.com |
| User Permissions Needed |
| To request, view, download, and delete email snapshots: |
Modify All Data |
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To enable inbound email snapshots, contact Salesforce.
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From Setup, enter Email Snapshots in the Quick
Find box, then select Email Snapshots.
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To request an inbound email snapshot, enter criteria for the To
address (required) and From address (optional). Then click Request
Snapshot.
The requested snapshot is added to the list of Pending
and Completed Snapshots. When an inbound message meets your specified criteria, we take a
snapshot and complete the request.
