---
schema_version: "1"
id: 57fcc0d5bef43538e4128ba2f63325b73e98531f2c40e65b1447537df63f34b1
title: Request an Inbound Email Snapshot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbound_email_snapshot_request.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_request.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f9c2278631ff1a49125c9aaa05b694bf7379f5e94547e0c5d7506054fb81bb56
description: Request a snapshot so you can troubleshoot inbound email issues.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Request an Inbound Email Snapshot

Request a snapshot so you can troubleshoot inbound email issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions except for <strong>Database.com</strong></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d39416e65">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39416e65 ">To request, view, download, and delete email snapshots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39416e65 ">Modify All Data</td>

          </tr>
        </tbody>
      </table>

1. To enable inbound email snapshots, contact Salesforce.
2. From Setup, enter Email Snapshots in the Quick Find box, then select **Email Snapshots**.
3. To request an inbound email snapshot, enter criteria for the To address (required) and From address (optional). Then click **Request Snapshot**.
    
    The requested snapshot is added to the list of Pending and Completed Snapshots. When an inbound message meets your specified criteria, we take a snapshot and complete the request.