Inbound email snapshots capture a copy of inbound email messages, helping you diagnose
issues with email services such as Email to Salesforce, Email-to-Case, and Apex email
services.
Required Editions
| Available in: Lightning Experience and Salesforce Classic |
| Available in: All Editions except for Database.com |
Request a snapshot by specifying criteria for the
email’s To and From addresses. When an inbound message meets that criteria, the snapshot
records a single copy that you can view and download. The email itself is processed normally
without alteration. Snapshots contain the:
- Sender’s address
- Inbound email service address
- Date and time of the snapshot
- Full message contents, including headers and attachments
To enable inbound email snapshots, contact Salesforce.
