---
schema_version: "1"
id: 83e9e54759f3d55450f8bb9dc8ffb9c68d842616b4ef1574375d95e0df4e6c77
title: What Are Inbound Email Snapshots?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbound_email_snapshot_concept.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_concept.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8bc000cb46dd3f6ac312a5b0ce86d218c612639bd518affa05d1408c866ae06b
description: Inbound email snapshots capture a copy of inbound email messages, helping you diagnose issues with email services such as Email to Salesforce, Email-to-Case, and Apex email services.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# What Are Inbound Email Snapshots?

Inbound email snapshots capture a copy of inbound email messages, helping you diagnose issues with email services such as Email to Salesforce, Email-to-Case, and Apex email services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions except for <strong>Database.com</strong></td></tr></tbody></table>

Request a snapshot by specifying criteria for the email’s To and From addresses. When an inbound message meets that criteria, the snapshot records a single copy that you can view and download. The email itself is processed normally without alteration. Snapshots contain the:

- Sender’s address
- Inbound email service address
- Date and time of the snapshot
- Full message contents, including headers and attachments

To enable inbound email snapshots, contact Salesforce.

#### See Also

- [Considerations for Using Inbound Email Snapshots](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_considerations.htm&release=264.0.0&type=5 "Consider these tips when using inbound email snapshots.")
- [Request an Inbound Email Snapshot](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_request.htm&release=264.0.0&type=5 "Request a snapshot so you can troubleshoot inbound email issues.")
- [Access Inbound Email Snapshots](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_access.htm&release=264.0.0&type=5 "Access your snapshots to troubleshoot inbound email issues.")
- [View an Inbound Email Snapshot](https://help.salesforce.com/s/articleView?id=sales.inbounc_email_snapshot_view.htm&release=264.0.0&type=5 "Download and view snapshots to troubleshoot inbound email errors.")