If your company has purchased Enablement, purchased Enablement Partner Relationship
Management (PRM), and created an Experience Cloud site built with Aura templates, you can create
prompts and walkthroughs in a site. Some functionality that’s available for in-app guidance in
Lightning Experience isn’t available for in-app guidance in Experience Cloud sites.
Required Editions
| Available with Enablement, which is available with Sales, Service, or Salesforce
Platform for an additional cost in: Enterprise, Performance,
Unlimited, and Developer Editions
|
| In-app guidance in Experience Cloud sites with Partner Enablement requires an
Enablement add-on license and supported PRM add-on
license. |
- Only sites built with Aura templates support in-app guidance.
- Only floating prompts or walkthroughs that consist of floating prompts are
supported.
- The supported values for the Prompt Location option in In-App Guidance Builder differ
from the values for prompts in sites compared to prompts in Lightning Experience. See
Considerations for Creating In-App Guidance.
- Prompts in a site inherit the site’s brand colors, and In-App Guidance Builder doesn’t
provide an option for selecting a custom theme color.
- The permissions required for creating and taking in-app guidance in a site differ from
the permissions required for in-app guidance in Lightning Experience. See Permissions for Creating and Accessing In-App Guidance.
- All walkthroughs in sites require Enablement and PRM licenses. The option to create and
activate up to 3 free walkthroughs applies only to Lightning Experience.
- The test mode option on the In-App Guidance page in Setup doesn’t support prompts or
walkthroughs in Lightning Experience.
