---
schema_version: "1"
id: d90e68838023747e5eadd7d6617dad408a78b285c883b66e7c43eddcecce03d4
title: Limitations for In-App Guidance in Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/iag_site_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.iag_site_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 723a1bd0749323bc0334b7ac346f5983ad1610b808507aab3f57b663c941f8b2
description: If your company has purchased Enablement, purchased Enablement Partner Relationship Management (PRM), and created an Experience Cloud site built with Aura templates, you can create prompts and walkthroughs in a site. Some functionality that’s available for in-app guidance in Lightning Experience isn’t available for in-app guidance in Experience Cloud sites.
products:
  - Sales
  - Sales Enablement
release: "264"
---
# Limitations for In-App Guidance in Experience Cloud Sites

If your company has purchased Enablement, purchased Enablement Partner Relationship Management (PRM), and created an Experience Cloud site built with Aura templates, you can create prompts and walkthroughs in a site. Some functionality that’s available for in-app guidance in Lightning Experience isn’t available for in-app guidance in Experience Cloud sites.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Enablement, which is available with Sales, Service, or Salesforce Platform for an additional cost in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">In-app guidance in Experience Cloud sites with Partner Enablement requires an Enablement add-on license and <a href="https://help.salesforce.com/s/articleView?id=slack.prm_support_license_template.htm&amp;language=en_US" target="_blank">supported PRM add-on license</a>.</td></tr></tbody></table>

- Only sites built with Aura templates support in-app guidance.
- Only floating prompts or walkthroughs that consist of floating prompts are supported.
- The supported values for the Prompt Location option in In-App Guidance Builder differ from the values for prompts in sites compared to prompts in Lightning Experience. See [Considerations for Creating In-App Guidance](https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_prompt_consider.htm&release=264.0.0&type=5 "Before creating prompts and walkthroughs, review the options available in the In-App Guidance Builder and In-App Guidance Settings window that determine the behavior of the prompts and walkthroughs you create.").
- Prompts in a site inherit the site’s brand colors, and In-App Guidance Builder doesn’t provide an option for selecting a custom theme color.
- The permissions required for creating and taking in-app guidance in a site differ from the permissions required for in-app guidance in Lightning Experience. See [Permissions for Creating and Accessing In-App Guidance](https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_wt_license.htm&release=264.0.0&type=5 "A Salesforce admin assigns permissions to users who create in-app guidance in any environment, who access walkthroughs in Lightning Experience, and who access in-app guidance in Experience Cloud sites. No permissions are necessary for accessing prompts in Lightning Experience.").
- All walkthroughs in sites require Enablement and PRM licenses. The option to create and activate up to 3 free walkthroughs applies only to Lightning Experience.
- The test mode option on the In-App Guidance page in Setup doesn’t support prompts or walkthroughs in Lightning Experience.

#### See Also

- [Types of In-App Guidance](https://help.salesforce.com/s/articleView?id=sales.customhelp_iag_types.htm&release=264.0.0&type=5 "Select the appropriate type of in-app guidance depending on the support you want to give to users and the environment that you’re working in.")
- [Preview and Test In-App Guidance](https://help.salesforce.com/s/articleView?id=sales.customhelp_lex_prompt_test.htm&release=264.0.0&type=5 "Verify that the prompts and walkthroughs that you created appear correctly for the right users. Quickly preview a prompt or walkthrough in any environment. For in-app guidance in Lightning Experience, perform more thorough quality assurance testing for all prompts and walkthroughs that a specific user can see. Test mode ignores schedule settings, global time delay settings, and user interaction analytics. You can also test prompts and walkthroughs in a sandbox.")