Prioritize your sales outreach based on prospect engagement shown in the Sales
Engagements component on lead, contact, person account, business account, and opportunity
records.
Required Editions
| Available in: Lightning Experience |
| Available with Sales Engagement, which is included with Sales in
Performance, Einstein 1, and Unlimited Editions, and
available for an extra cost in Professional and Enterprise Editions.
Sales Engagement is also available for an extra cost in Service and Lightning
Platform.
|
When prospects engage with emails and calls, you can see details in the Sales Engagement
component. The component also shows prospects’ recent and upcoming cadence steps.
On account records, the component shows engagement for each contact on the account.
