---
schema_version: "1"
id: 3257a9a938d1881ba02f93c38fe76545ca6aa14f3e630f633e8ae15efe7300e0
title: View Engagement on Lead, Contact, Account, and Opportunity Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_engagement_csc.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_csc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9260a97d8d29848c7f3298f0676ead2b8b573f5a2dfb7de3d171a48723a72f71
description: Prioritize your sales outreach based on prospect engagement shown in the Sales Engagements component on lead, contact, person account, business account, and opportunity records.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# View Engagement on Lead, Contact, Account, and Opportunity Records

Prioritize your sales outreach based on prospect engagement shown in the Sales Engagements component on lead, contact, person account, business account, and opportunity records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

When prospects engage with emails and calls, you can see details in the Sales Engagement component. The component also shows prospects’ recent and upcoming cadence steps.

On account records, the component shows engagement for each contact on the account.

![The Sales Engagement component](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/high_velocity_sales/hvs_sales_engagement_component.png)