On lead, contact, and person account records, when the activity timeline shows email
activity, sales reps can access the engagement details for the most recent email.
Required Editions
| Available in: Lightning Experience |
| Available with Sales Engagement, which is available for an extra cost in
Enterprise, Performance and Unlimited Editions.
|
| User Permissions Needed |
| To view prospect engagement: |
Sales Engagement User or Sales Engagement User Included
OR
Sales Engagement
Cadence Creator Included
|
To view the engagements, from the record page, click the email message and then select the
Engagement tab.
