Find out immediately when cadence targets engage with emails.
Engagement alerts for email opens, replies, bounces, and link clicks appear in the My Feed tab of
the Work Queue. Alerts about record assignments are also included for Sales Engagement
users.Engagement data also appears on target records and email messages.
Required Editions
| Available in: Lightning Experience |
| Available with Sales Engagement, which is included with Sales in
Performance, Einstein 1, and Unlimited Editions, and
available for an extra cost in Professional and Enterprise Editions.
Sales Engagement is also available for an extra cost in Service and Lightning
Platform.
|
- View Prospect Engagement in the Work Queue
Prioritize your sales outreach based on prospect engagement shown in the My Feed tab.
- View Engagement on Lead, Contact, Account, and Opportunity Records
Prioritize your sales outreach based on prospect engagement shown in the Sales Engagements component on lead, contact, person account, business account, and opportunity records.
- View Engagement for Specific Emails on Lead, Contact, and Person Account Records
On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for the most recent email.
- Get Email Engagement Push Notifications
View recent email activity directly while browsing any web page. Click through to the relevant Salesforce record and respond to the engagement immediately—no matter which site you’re on. Notifications are available in the Google and Outlook extensions and in Salesforce.
