---
schema_version: "1"
id: c734308314ddcc3c0d1e26505251b9efdb6b3fd7f6262c0a0a397f1cef8df39a
title: Prioritize Sales Outreach Based on Prospect Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/hvs_engagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.hvs_engagement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f8bd3bb9fd2941e87cf317f959ee9e397c0870b7e9add3b73b5ee3bfccc6f9e5
description: Find out immediately when cadence targets engage with emails. Engagement alerts for email opens, replies, bounces, and link clicks appear in the My Feed tab of the Work Queue. Alerts about record assignments are also included for Sales Engagement users.Engagement data also appears on target records and email messages.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Prioritize Sales Outreach Based on Prospect Engagement

Find out immediately when cadence targets engage with emails. Engagement alerts for email opens, replies, bounces, and link clicks appear in the My Feed tab of the Work Queue. Alerts about record assignments are also included for Sales Engagement users.Engagement data also appears on target records and email messages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <a href="https://www.salesforce.com/sales/engagement-platform/" target="_blank">Sales Engagement</a>, which is included with Sales in <strong>Performance</strong>, <strong>Einstein 1</strong>, and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.</td></tr></tbody></table>

- **[View Prospect Engagement in the Work Queue](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_work_queue.htm&release=264.0.0&type=5)**  
    Prioritize your sales outreach based on prospect engagement shown in the My Feed tab.
- **[View Engagement on Lead, Contact, Account, and Opportunity Records](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_csc.htm&release=264.0.0&type=5)**  
    Prioritize your sales outreach based on prospect engagement shown in the Sales Engagements component on lead, contact, person account, business account, and opportunity records.
- **[View Engagement for Specific Emails on Lead, Contact, and Person Account Records](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_activity_timeline.htm&release=264.0.0&type=5)**  
    On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for the most recent email.
- **[Get Email Engagement Push Notifications](https://help.salesforce.com/s/articleView?id=sales.hvs_engagement_push_notifications.htm&release=264.0.0&type=5)**  
    View recent email activity directly while browsing any web page. Click through to the relevant Salesforce record and respond to the engagement immediately—no matter which site you’re on. Notifications are available in the Google and Outlook extensions and in Salesforce.