Check Lightning Sync Users’ Sync Statuses
If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
| User Permissions Needed | |
|---|---|
| To access Lightning Sync statuses: |
Manage Users AND Manage Lightning Sync |
- From Setup, enter Sync in the Quick Find box, then select Gmail Integration and Sync or Lightning for Outlook and Sync, depending on which product you use.
- Click Let users sync contacts, events, or both between Google and Salesforce to see additional setup steps.
- From the Set Sync Settings and Check Status section, click Check.
-
Type the name of the user whose sync status you’d like to check, and click Check
Status.
The sync status for that user is displayed.
In some cases, admins may need to reset sync for a user.
If you need help interpreting sync statuses, or need recommendations on correcting sync issues, check out Lightning Sync for Microsoft® Exchange Statuses.