---
schema_version: "1"
id: d36b96e6f92e9f939f97572eb4727bd1a1075297856068a45397d125ebb245a3
title: Check Lightning Sync Users’ Sync Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/exchange_sync_admin_check_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_check_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1a3889cd26a718ae0e503d362c6b44ab37749d8895aa6434371197530c1be78c
description: If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Check Lightning Sync Users’ Sync Statuses

If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d152930e81">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d152930e81 ">To access Lightning Sync statuses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d152930e81 ">
              <p>Manage Users</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Manage Lightning Sync</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Sync in the Quick Find box, then select **Gmail Integration and Sync** or **Lightning for Outlook and Sync**, depending on which product you use.
2. Click **Let users sync contacts, events, or both between Google and Salesforce** to see additional setup steps.
3. From the Set Sync Settings and Check Status section, click **Check**.
4. Type the name of the user whose sync status you’d like to check, and click **Check Status**.
    
    The sync status for that user is displayed.

In some cases, admins may need to reset sync for a user.

If you need help interpreting sync statuses, or need recommendations on correcting sync issues, check out [Lightning Sync for Microsoft® Exchange Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_status_msg.htm&release=264.0.0&type=5 "Understanding Lightning Sync for Microsoft Exchange statuses helps you assess and address Lightning Sync errors that appear on the Lightning Sync status page in Salesforce.").

#### See Also

- [Build and Run a Lightning Sync Error Report](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_error_report.htm&release=264.0.0&type=5 "If Lightning Sync users can’t sync, Salesforce admins can build and run an error report to discover what’s causing sync to fail and for which users. The report details provide suggestions to help you troubleshoot sync issues.")
- [Reset Sync for Lightning Sync Users](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_reset.htm&release=264.0.0&type=5 "If a rep has trouble syncing between your email server and Salesforce, Salesforce admins can reset that rep’s sync process. Resetting sync clears out and then restores the connections between a rep’s email and calendar applications and Salesforce records. Resetting the sync process doesn’t affect information stored in those records.")