Email deliverability is the likelihood of a
company’s or individual’s email reaching its intended recipient. To improve
the deliverability of email you send through Salesforce, we offer several settings and compliance
options.
Required Editions
| Available in: Salesforce Classic and
Lightning Experience |
| Available in: All editions |
- Test the Deliverability of Emails Sent Through Salesforce
When a user sends an email through Salesforce, the email is routed through one of a number of possible Salesforce IP addresses. If the email’s recipient blocks any of these IP addresses, the email might not be received. It’s hard to test whether your customers are receiving emails from all possible Salesforce IP addresses. However, using the Test Deliverability feature, you can easily send an email to yourself from each of the potential Salesforce IP addresses. If you receive all emails, then you aren’t blocking any of the Salesforce IP addresses.
- Configure Deliverability Settings for Emails Sent from Salesforce
Use the available deliverability options to configure your Salesforce org so that your users’ emails from Salesforce get where they’re going fast.
- Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce
Two things affect email deliverability: past bounced emails to the same email domain, and email that doesn’t comply with a recipient's email security framework. Check out some guidelines to help you handle these roadblocks so your users’ emails get where they’re going fast.
- Enabling Compliance BCC Emails
If your organization evaluates all outbound email messages for compliance, you can enable compliance BCC emails.
