Your customers expect the ability to choose which emails to receive, if any, from your company and its sales reps. Set up Salesforce to save your customers’ individual choices.
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| Available in Lightning Experience and Salesforce Classic in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
- Considerations for Opting Out of Email
Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company. - Individually Opting Out of Email
You can set up Salesforce so individuals can choose whethr or not to receive emails from your company. - What’s the Difference Between Email Opt Out and Individual Email Privacy Settings?
For leads, contacts, and person accounts, there are several email privacy preferences that affect whether that person can be sent an email. - What’s the Difference Between Commercial and Non-Commercial Email?
Email privacy regulations have several definitions for the kinds of email that can be sent to users with email privacy preferences. Learn about two kinds of email: commercial and non-commercial. - Choose Which Sales Reps Can Send Non-Commercial Email
Sometimes you have relevant information to email to customers even when they’ve chosen not to receive any commercial emails from your company. For example, for non-commercial email such as shipping information, updated billing balances, or a warning to let them know their contract is expiring. Manage which sales reps can send non-commercial emails to these customers.