---
schema_version: "1"
id: f05a48d4314414bf9dedb1e18caaa55951fad67016a0866daf36f473a698765a
title: Opting Out of Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/emailadmin_opting_out_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c6541995244619f7582774cdacc1dec86009984c85e1c5d46c3a48edc08f541b
description: Your customers expect the ability to choose which emails to receive, if any, from your company and its sales reps. Set up Salesforce to save your customers’ individual choices.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Opting Out of Email

Your customers expect the ability to choose which emails to receive, if any, from your company and its sales reps. Set up Salesforce to save your customers’ individual choices.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience and Salesforce Classic in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[Considerations for Opting Out of Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_considerations.htm&release=264.0.0&type=5)**  
    Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company.
- **[Individually Opting Out of Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_individuals.htm&release=264.0.0&type=5)**  
    You can set up Salesforce so individuals can choose whethr or not to receive emails from your company.
- **[What’s the Difference Between Email Opt Out and Individual Email Privacy Settings?](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_differences.htm&release=264.0.0&type=5)**  
    For leads, contacts, and person accounts, there are several email privacy preferences that affect whether that person can be sent an email.
- **[What’s the Difference Between Commercial and Non-Commercial Email?](https://help.salesforce.com/s/articleView?id=sales.emailadmin_opting_out_commercial_and_opposite.htm&release=264.0.0&type=5)**  
    Email privacy regulations have several definitions for the kinds of email that can be sent to users with email privacy preferences. Learn about two kinds of email: commercial and non-commercial.
- **[Choose Which Sales Reps Can Send Non-Commercial Email](https://help.salesforce.com/s/articleView?id=sales.emailadmin_non-commercial_rep.htm&release=264.0.0&type=5)**  
    Sometimes you have relevant information to email to customers even when they’ve chosen not to receive any commercial emails from your company. For example, for non-commercial email such as shipping information, updated billing balances, or a warning to let them know their contract is expiring. Manage which sales reps can send non-commercial emails to these customers.