Send email from Salesforce using your Google or Microsoft accounts. Then, to recipients, emails look like they were sent from those accounts, and you see those emails in your Gmail or Outlook Sent Items folder.
Required Editions
| Available in: Lightning Experience |
| Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To send email using an external email service |
Send Email AND Send Email through External Email Service AND Access to the record the email is sent from |
Note Emails sent through workflows and triggers are still sent through Salesforce. Also,
bounce management isn’t supported when you send through external email accounts.
- From your personal settings, enter My Email Settings in the Quick Find box, and then select My Email Settings.
-
Select how you’d like to send your email.
Your Salesforce admin can enable either Gmail or Outlook for your org. You can’t choose between the two.
- Click Save.
Email delivery information for emails sent using an external service isn’t available in the email logs in Salesforce. Use the email logs from Gmail or Outlook instead.