---
schema_version: "1"
id: a468ea39ec328a55767fbd031faaa4833e0866843223ddc64180f2dcc91e6307
title: Send Through External Services in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_send_through_external.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_send_through_external.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 474173cdd3e9f4b5362c1508d1db552629ef67bec767d2140151d70f965369c3
description: Send email from Salesforce using your Google or Microsoft accounts. Then, to recipients, emails look like they were sent from those accounts, and you see those emails in your Gmail or Outlook Sent Items folder.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Send Through External Services in Lightning Experience

Send email from Salesforce using your Google or Microsoft accounts. Then, to recipients, emails look like they were sent from those accounts, and you see those emails in your Gmail or Outlook Sent Items folder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d61957e79">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d61957e79 ">To send email using an external email service</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d61957e79 ">
              <p>Send Email</p>
              <p>AND</p>
              <p>Send Email through External Email
                Service</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Access to the record the email is sent from</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Emails sent through workflows and triggers are still sent through Salesforce. Also, bounce management isn’t supported when you send through external email accounts.

1. From your personal settings, enter My Email Settings in the Quick Find box, and then select **My Email Settings**.
2. Select how you’d like to send your email.
    
    Your Salesforce admin can enable either Gmail or Outlook for your org. You can’t choose between the two.
3. Click **Save**.

Email delivery information for emails sent using an external service isn’t available in the email logs in Salesforce. Use the email logs from Gmail or Outlook instead.

#### See Also

- [Enable Email to Salesforce for Your Users](https://help.salesforce.com/s/articleView?id=sales.emailadmin_email2salesforce.htm&type=5&language=en_US)