The mass email queue lets you view the status of scheduled mass emails that you’ve
personally sent or the status of scheduled mass emails for your Salesforce org. You can cancel mass emails if
necessary. You can view the status of your personal mass emails from your personal settings. If
you have permission, you can view the status of organization-wide mass emails from
Setup.
Required Editions
| Available in: Salesforce Classic |
| Available in: Professional, Enterprise, Performance, and
Unlimited Editions
|
| User Permissions
Needed |
| To view your mass email or cancel your pending mass email: |
Mass Email |
| To view all mass email or cancel pending mass email in your organization: |
Modify All Data |
The mass email queue shows the number of recipients that the mass email was addressed to and
sent to. These numbers may differ because:
- One or more selected recipients opted out of receiving mass email after the mass email was
scheduled but before it was processed.
- One or more selected recipient email addresses were removed from the contact or lead after
the mass email was scheduled but before it was processed.
- The user who sent the mass email was deactivated after the mass email was scheduled but
before it was processed. Salesforce does not send mass emails scheduled by a user who is
deactivated.
