---
schema_version: "1"
id: 8de1c92ba0930b1817987d4aa9bed208cc4b51158f10548cf77a9fb1b0f4fbe9
title: "Mass Email Queue: Monitor the Status of Mass Emails Sent Through Salesforce"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_my_massmail_q.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_my_massmail_q.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5aa7570b2f49816a64ffd71f831684ac18014840c7b8ec531e9509693c3db04
description: The mass email queue lets you view the status of scheduled mass emails that you’ve personally sent or the status of scheduled mass emails for your Salesforce org. You can cancel mass emails if necessary. You can view the status of your personal mass emails from your personal settings. If you have permission, you can view the status of organization-wide mass emails from Setup.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Mass Email Queue: Monitor the Status of Mass Emails Sent Through Salesforce

The mass email queue lets you view the status of scheduled mass emails that you’ve personally sent or the status of scheduled mass emails for your Salesforce org. You can cancel mass emails if necessary. You can view the status of your personal mass emails from your personal settings. If you have permission, you can view the status of organization-wide mass emails from Setup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d135571e71">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135571e71 ">To view your mass email or cancel your pending mass email:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135571e71 ">Mass Email</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135571e71 ">To view all mass email or cancel pending mass email in your organization:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135571e71 ">Modify All Data</td>

        </tr>
      </tbody>
    </table>

The mass email queue shows the number of recipients that the mass email was addressed to and sent to. These numbers may differ because:

- One or more selected recipients opted out of receiving mass email after the mass email was scheduled but before it was processed.
- One or more selected recipient email addresses were removed from the contact or lead after the mass email was scheduled but before it was processed.
- The user who sent the mass email was deactivated after the mass email was scheduled but before it was processed. Salesforce does not send mass emails scheduled by a user who is deactivated.

#### See Also

- [Email Logs](https://help.salesforce.com/s/articleView?id=sales.emailadmin_monitor_emails_sent_from_salesforce.htm&release=264.0.0&type=5 "Request an email log to investigate the delivery of sent through Salesforce within the last 30 days. Email logs contain delivery information for each message, including the sender and recipient, date and time, delivery, and any associated error codes. Email logs serve as a troubleshooting tool, but occasional limits on data availability make them unsuitable for audit, compliance, or legal evidence.")
- [Send Mass Email in Salesforce Classic](https://help.salesforce.com/s/articleView?id=sales.email_mass.htm&release=264.0.0&type=5 "Send an email to a group of contacts, leads, person accounts, or coworkers.")
- [_Knowledge Article:_ Display the Count of Emails against a Case via Flow](https://help.salesforce.com/s/articleView?id=000394643&type=1&language=en_US)
- [_APEX Developer Guide:_ Set Up Governor Limit Email Warnings](https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_gov_limits_emails.htm?d=afx)