You can set up the Outlook and Gmail integrations for users who are assigned to Sales Cloud, Service Cloud, and some Lightning Platform licenses. If you extend the integration with Salesforce Inbox, users require an Inbox license.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available with Sales Cloud, Service Cloud, and Lightning Platform in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
The Outlook and Gmail integrations support users working from these licenses:
- Sales
- Service
- Lightning Platform
Outlook and Gmail integrations with Inbox support users who also have one of these licenses, and Inbox permissions enabled:
- Inbox
- Sales Cloud Einstein
- Sales Engagement
The addition of an Inbox license provides the following.
- More features in the Outlook and Gmail integrations to increase sales reps’ productivity while they’re working in Outlook and Gmail.
- Access to select Inbox features in email from Lightning Experience.
- Access to Inbox mobile apps.
A Salesforce user requires a single Inbox license to access Inbox features in their Outlook or Gmail account. The user can access Inbox features from multiple email accounts with a single Inbox license. However, logged emails from each email account log to the same Salesforce account.
