---
schema_version: "1"
id: 6ab23eaf51307c621105514879cbea58ba9c9f4e85f612edf6eef2e63a46c2d4
title: Outlook and Gmail Integration License Support
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/email_int_license_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.email_int_license_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b039505d7ffbb532ee641c677f66ca11a64056244656b343b3164fdf28f9f80
description: You can set up the Outlook and Gmail integrations for users who are assigned to Sales Cloud, Service Cloud, and some Lightning Platform licenses. If you extend the integration with Salesforce Inbox, users require an Inbox license.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Outlook and Gmail Integration License Support

You can set up the Outlook and Gmail integrations for users who are assigned to Sales Cloud, Service Cloud, and some Lightning Platform licenses. If you extend the integration with Salesforce Inbox, users require an Inbox license.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud, Service Cloud, and Lightning Platform in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

The Outlook and Gmail integrations support users working from these licenses:

- Sales
- Service
- Lightning Platform

Outlook and Gmail integrations with Inbox support users who also have one of these licenses, and Inbox permissions enabled:

- Inbox
- Sales Cloud Einstein
- Sales Engagement

The addition of an Inbox license provides the following.

- More features in the Outlook and Gmail integrations to increase sales reps’ productivity while they’re working in Outlook and Gmail.
- Access to select Inbox features in email from Lightning Experience.
- Access to Inbox mobile apps.

A Salesforce user requires a single Inbox license to access Inbox features in their Outlook or Gmail account. The user can access Inbox features from multiple email accounts with a single Inbox license. However, logged emails from each email account log to the same Salesforce account.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The Outlook and Gmail integrations with or without Inbox aren’t supported in partner communities.

#### See Also

- [Outlook Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Microsoft Outlook.")
- [Gmail Integration System Requirements](https://help.salesforce.com/s/articleView?id=sales.app_for_gmail_system_requirements.htm&release=264.0.0&type=5 "Make sure that your system meets these requirements before you integrate with Gmail™.")