After you send an email, Salesforce creates an email record to track the email and store its content. The activity feed includes a link to that email. If you sent an email to a contact or lead, each of those records includes a link to the email.
Required Editions
| Available in: Salesforce Lightning Experience |
| Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To view sent email: |
View Tasks AND Access to the record the email was sent from |
For emails that don’t include any contact or lead records as recipients, the email and the feed item are created for the record specified in the Related To field.
If you use Automatic BCC, as defined in your email settings, you receive a copy of the email in the inbox of your specified return address.
- Open either the record that was originally open when you wrote the email or the record for the contact or lead you sent it to.
- To find the email in Past Activity, click the Activity tab.
- To open the email’s task record, where you can view the message and related details, click the email link. And if you use Automatic BCC, you can find the sent email in your inbox.
Note If your company turned off Enhanced Email, Salesforce saves sent emails as task records
instead of email records. You find the task records the same way you find email records. If
you’re unsure if your company uses Enhanced Email, ask your Salesforce admin.