To use Sales Signals, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience |
|---|
| Available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions with the Einstein for Sales add-on, Data 360, and Einstein Conversation Insights. |
Example
Note This feature does not draw down credits for AI usage if
your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has
Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI
credit consumption, see Metering for Agentforce and Generative AI Usage. Credits
can still be consumed by data services in Data 360 and other related usage.
Sales Signals Feature Language and Locale Support
Sales Signals is currently only supported in English.
Sales Signals Large Language Model Support
Sales Signals supports these models.
GPT 4 Omni (GPT-4o)
Note To use this model, make sure access to OpenAI models is turned on. For
more information about configuring model providers, see Manage Model Provider Access.
Sales Signals Limitations and Allowances
Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.
Data 360 is required to use Sales Signals.
Sales Signals supports up to one refresh every 7 days.
Other Considerations
- Competitor and Product insights should be configured beforehand. You can configure keyword insights from the Call Insights page in Setup.
- 100 segments with a particular competitor or product are needed for a given insight to appear.
- Calls must be at least two minutes long and include a transcript.
- Admins can refresh conversation data 7 days after the last update.