---
schema_version: "1"
id: a88275d2faf716b31de952a85d8c1f6cb634e28341bd77f2a69d719840bc06e2
title: Considerations for Sales Signals
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_sales_signals_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_sales_signals_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a99889b2776b6766d1bf9384251a84b54356e0ed519c411e6eb24980c3d2cf9e
description: To use Sales Signals, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Sales Signals

To use Sales Signals, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

| Available in: Lightning Experience |
| --- |
| Available in **Starter**, **Pro**, **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with the Einstein for Sales add-on, Data 360, and Einstein Conversation Insights. |

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note This feature does not draw down credits for AI usage if your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI credit consumption, see [Metering for Agentforce and Generative AI Usage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&type=5&language=en_US). Credits can still be consumed by data services in Data 360 and other related usage.

## Sales Signals Feature Language and Locale Support

Sales Signals is currently only supported in English.

## Sales Signals Large Language Model Support

Sales Signals supports these models.

GPT 4 Omni (GPT-4o)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note To use this model, make sure access to OpenAI models is turned on. For more information about configuring model providers, see [Manage Model Provider Access](https://help.salesforce.com/s/articleView?id=ai.generative_ai_model_provider.htm&language=en_US).

## Sales Signals Limitations and Allowances

Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.

Data 360 is required to use Sales Signals.

Sales Signals supports up to one refresh every 7 days.

## Other Considerations

- Competitor and Product insights should be configured beforehand. You can configure keyword insights from the Call Insights page in Setup.
- 100 segments with a particular competitor or product are needed for a given insight to appear.
- Calls must be at least two minutes long and include a transcript.
- Admins can refresh conversation data 7 days after the last update.