Launch the Voice Connector App

Open the Voice Connector app from the App Launcher and select the provider you want to connect.

Required Editions

Available in: Lightning Experience
Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions
User Permissions Needed
To enable Einstein Conversation Insights: Customize Application
  1. From the App Launcher, enter Voice Connector in the Search box, and then select Voice Connector.
  2. Select the voice provider you want to connect.
  3. Agree to the terms and conditions.