---
schema_version: "1"
id: 2cbaa7472112e1b896779c23b7e3f64be3bb2e5043c85a2e96e041ed4e7edea8
title: Launch the Voice Connector App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_launch.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_launch.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4df011307fd41c88b3176e046bfa631e85f274511d1c03ecadd128f99ec409cc
description: Open the Voice Connector app from the App Launcher and select the provider you want to connect.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Launch the Voice Connector App

Open the Voice Connector app from the App Launcher and select the provider you want to connect.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d72626e82">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72626e82 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72626e82 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, enter Voice Connector in the Search box, and then select **Voice Connector**.
2. Select the voice provider you want to connect.
3. Agree to the terms and conditions.