Download the Voice Connector package from AppExchange or the provided
link and install the app.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in
Starter, Pro, Enterprise, Performance,
Unlimited, and Agentforce 1 Sales Editions
|
| User Permissions Needed |
| To enable Einstein Conversation Insights: |
Customize Application |
-
Go to the AppExchange listing or this page and
download the Voice Connectors for Einstein Conversation Insights package.
-
After the package has been downloaded, open it and select Install for All
Users.
-
Install the package.
You receive an email from Salesforce confirming that the package was
installed.
