---
schema_version: "1"
id: dcf3b2d16f01c47ac17065627aff7669cb6b4f243d65526ab25ce93e866a1092
title: Install the Voice Connector App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_install_package.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_install_package.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dc0a405648ee791d10d99caf1522cf8bffdf304e81b78734c3db7a498a49ca3e
description: Download the Voice Connector package from AppExchange or the provided link and install the app.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Install the Voice Connector App

Download the Voice Connector package from AppExchange or the provided link and install the app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d101782e82">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d101782e82 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d101782e82 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. Go to the [AppExchange listing](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000KGXzUUAX&tab=e) or [this page](http://sfdc.co/ECIVoiceConnector) and download the Voice Connectors for Einstein Conversation Insights package.
2. After the package has been downloaded, open it and select **Install for All Users**.
3. Install the package.
    
    You receive an email from Salesforce confirming that the package was installed.