Turn off the integration if you don’t want to give Einstein Conversation Insights access
to the voice connector. Make sure you also stop the scheduled jobs related to the
connector.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in
Starter, Pro, Enterprise, Performance,
Unlimited, and Agentforce 1 Sales Editions
|
| User Permissions Needed |
| To disable Einstein Conversation Insights: |
Customize Application |
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From the App Launcher, enter Voice Connectors in the Search box, and
then select Voice Connectors.
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Select the voice connector you want to disconnect.
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From the Enable Integration step, turn off the toggle.
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From Setup, enter Einstein Conversation Insights in the Quick Find
box, and then select General Settings.
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Turn off the voice connector you want to disconnect.
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Enter Scheduled Jobs in the Quick Find box, and then select
Scheduled Jobs.
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Delete the jobs related to the voice connector.
If the scheduled jobs aren’t deleted, you can’t enable the connector again.
