---
schema_version: "1"
id: ff15ccf0895976873d19fcd1678061aa56660ea3b5f9fc187ca25fa99f763b97
title: Disable Voice Connector Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_disable.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_disable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a4b87bbbef2ac4067612ccb18b0fffaca0dc949a8a9ba3367147b56464af0631
description: Turn off the integration if you don’t want to give Einstein Conversation Insights access to the voice connector. Make sure you also stop the scheduled jobs related to the connector.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Disable Voice Connector Integration

Turn off the integration if you don’t want to give Einstein Conversation Insights access to the voice connector. Make sure you also stop the scheduled jobs related to the connector.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d95835e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95835e79 ">To disable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95835e79 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, enter Voice Connectors in the Search box, and then select **Voice Connectors**.
2. Select the voice connector you want to disconnect.
3. From the **Enable Integration** step, turn off the toggle.
4. From Setup, enter Einstein Conversation Insights in the Quick Find box, and then select **General Settings**.
5. Turn off the voice connector you want to disconnect.
6. Enter Scheduled Jobs in the Quick Find box, and then select **Scheduled Jobs**.
7. Delete the jobs related to the voice connector.
    
    If the scheduled jobs aren’t deleted, you can’t enable the connector again.