Go through the configuration steps described in the linked documents for each connector. These steps are the bulk of the work required for connecting the voice provider.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions |
| User Permissions Needed | |
|---|---|
| To enable Einstein Conversation Insights: | Customize Application |
This video describes how to integrate voice connectors with the Voice Connector app.
View this video in a separate tab.
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From the
Configure
Named Credentials step, click Configure Named
Credential.
The configuration guide for each voice provider appears.
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Follow the instructions in the guide. The current configuration guide for each voice
provider is also available here:
These instructions involve more than configuring the named credentials and are different for each connector.