---
schema_version: "1"
id: b6ba6b6bc9630b18ca6fb43a928403f69687423a3865e580e12ab46a262985f3
title: Configure the Voice Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eci_connector_configure.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eci_connector_configure.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bb4311609a5c27e6de3395951b8748a8f763f8032537adf0c1b8f35813a4c90f
description: Go through the configuration steps described in the linked documents for each connector. These steps are the bulk of the work required for connecting the voice provider.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Configure the Voice Connector

Go through the configuration steps described in the linked documents for each connector. These steps are the bulk of the work required for connecting the voice provider.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d108359e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108359e80 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108359e80 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

This video describes how to integrate voice connectors with the Voice Connector app.

View this [video](https://play.vidyard.com/q4h7eLGFhzsdfDZtXdNveW) in a separate tab.

1. From the **Configure Named Credentials** step, click **Configure Named Credential**.
    
    The configuration guide for each voice provider appears.
2. Follow the instructions in the guide. The current configuration guide for each voice provider is also available here:
    
    1. [Aircall Configuration Guide](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/eci_aircall_guide.pdf)
    2. [Amazon Connect Configuration Guide](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/eci_amazon_connect_guide.pdf)
    3. [Dialpad Configuration Guide](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/eci_dialpad_guide.pdf)
    4. [RingCentral Configuration Guide](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/eci_ringcentral_guide.pdf)
    
    These instructions involve more than configuring the named credentials and are different for each connector.