To use Call Explorer, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience |
|---|
| Available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions with the Einstein for Sales add-on and Einstein Conversation Insights. |
Call Explorer Feature Language and Locale Support
Call Explorer supports these languages and locales.
- Arabic
- Bulgarian
- Catalan
- Chinese (Simplified and Traditional)
- Croatian
- Czech
- Danish
- Dutch
- English (Australia), English (England), English (India), English (Ireland), English (New Zealand), English (Scotland), English (US)
- Finnish
- French (Canada), French (France)
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Norwegian
- Polish
- Portuguese (Brazil), Portuguese (Portugal)
- Punjabi
- Romanian
- Russian
- Serbian
- Slovak
- Spanish (Spain), Spanish (US)
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
For orgs using Vendor Transcript Processing, the languages available for transcription are limited to those supported by each vendor. Check the help resources for each vendor to see the complete list of languages available:
Call Explorer Large Language Model Support
Call Explorer supports these models.
GPT 4 Omni (GPT-4o)
Note To use this model, make sure access to OpenAI models is turned on.
For more information about configuring model providers, see Manage Model Provider Access.
Call Explorer and Einstein Requests Usage
| Card | type | description | notes |
|---|---|---|---|
| Einstein Requests | Einstein Requests | Usage is calculated based on questions asked. | See Einstein Usage. |
Call Explorer Limitations and Allowances
- Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.
- Call Explorer does not support prompt configuration with prompt templates.
- The Einstein Trust Layer detects and masks certain types of sensitive data. Some data types detected by the Einstein Trust Layer are not supported in all the languages that Call Explorer supports. For example, company name and credit card detection are supported in English, French, German, Italian, Japanese, and Spanish only. For more information see Einstein Trust Layer Region and Language Support.