Connect Einstein Activity Capture to Microsoft Exchange using User-Level Authentication
The user-level authentication method is available for Microsoft Exchange on-premises servers and Microsoft Office 365. After users are assigned to Einstein Activity Capture, they’re prompted to connect their Microsoft account to Salesforce.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Professional and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To connect Salesforce to Microsoft Exchange(on-prem): | Customize Application or Modify All Data |
| To view the Einstein Activity Capture setup pages: |
View Setup and Configurations and Customize Application or Modify All Data |
Make sure that you allow the necessary network access.
You can't set up Einstein Activity Capture with Microsoft Exchange on-premises in Starter Suite and Pro Suite editions.
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From Setup, in the Quick Find box, enter Einstein Activity
Capture, and then select Settings.
If it’s your first time setting up Einstein Activity Capture, the setup flow guides you through the steps. If you already set up Einstein Activity Capture and want to change the authentication method, reset Einstein Activity Capture.
- Select Microsoft Exchange as the email and calendar app.
- Select User-Level Auth as your authentication method.
- Follow the remaining Einstein Activity Capture setup steps, including creating a configuration and adding users to it.
Salesforce prompts users to connect their Microsoft Office 365 account to Salesforce. Until they do, they can’t send emails in Lightning Experience.