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View Error Logs for Duplicate Rules and Matching Rules

Troubleshoot system errors that prevent duplicate rules or matching rules from running. Error logs are deleted after 90 days.

Required Editions

Available in: Lightning Experience and Salesforce Classic (not available in all orgs)
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To view error logs: View Setup and Configuration
  1. From Setup, use the Quick Find box to find Duplicate Error Logs.
  2. View the error logs. Logs are displayed in a list view.
    Duplicate error logs list view, All Duplicate Error Logs; each log notes the object, the record, the matching rule, an error message, and a date
Example
Example Here are some scenarios that can produce errors.
  • The match engine used for fuzzy matching methods is temporarily unavailable. Matching rules that include fuzzy matching methods don’t run.
  • The Report option on duplicate rules is selected, but a report isn’t generated because the system can’t create a duplicate record set. (Reports on duplicates are based on duplicate record sets.)