Important

Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.

If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027. Before you migrate, review Compare Einstein Activity Capture and Lightning Sync to understand what to expect when you migrate.

If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.

First, make sure that you meet either the Einstein Activity Capture system requirements or Lightning Sync system requirements.

Then, complete setup for your chosen product.

• If you choose Einstein Activity Capture, set up events to sync in one of these directions: Salesforce to Exchange, Salesforce to Google, or Both Directions. Review Set Up Einstein Activity Capture.
• If you choose Lightning Sync, set up events to sync in one of these directions: Salesforce to Exchange, Salesforce to Google, or Both Ways. Review See the Big Picture for Setting Up Lightning Sync for Microsoft® Exchange or See the Big Picture for Setting Up Lightning Sync for Google.

Note Event capture and the sync directions Exchange to Salesforce and Google to Salesforce don’t generate event invitations for events created in Lightning Experience or the Salesforce app.

Now when syncing event organizers add attendees to events, an invitation is sent from organizers’ Microsoft or Google accounts. Attendees with Microsoft or Google calendars can accept or decline invitations from those applications. Einstein Activity Capture or Lightning Sync then syncs attendee responses to Salesforce so that other reps with access to the event can see attendance statuses.