Merge Duplicate Contacts in Salesforce Classic

Merge duplicate contacts using Salesforce Classic.

Available in: Salesforce Classic

Available in: All Editions

User Permissions Needed
To merge contacts:	Delete on contacts
To merge Customer Portal enabled contacts:	Delete on contacts AND Edit Self-Service Users
To merge partner portal enabled contacts:	Delete on contacts AND Manage Partners

User Permissions Needed

To merge contacts:

Delete on contacts

To merge Customer Portal enabled contacts:

Delete on contacts

AND

Edit Self-Service Users

To merge partner portal enabled contacts:

Delete on contacts

AND

Manage Partners

From the Contacts related list of an account, click Merge Contacts.
Select up to three contacts to merge. Use the search box to refine the list, or click All Contacts to view the full list of contacts. Click Next to continue.
Select one contact as the principal record.
If your organization uses a partner or customer portal, you can select which record you want to retain as the portal user. If you don’t want the merged contact to include a portal user, select Not a portal user.
Select the fields values that you want to retain from each record. Fields with conflicting values are highlighted.
Click Merge.