Enhance your Salesforce data with generative AI to create relevant, customized experiences for your users.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions |
| User Permissions Needed | |
|---|---|
| To enable Einstein Conversation Insights: | Customize Application |
- Add Call Summaries and Generative Insights to Voice Calls, Video Calls, and Related Records
If you have call summaries and generative insights enabled, use the Lightning App Builder to add the Call Summary and Generative Insights components to voice and video call records if they’re not added by default. And add the components to the page layouts of related records. - Add Call Explorer to Voice Calls and Video Calls
Enable Call Explorer by turning on the feature in Setup and assigning the related permission set to users.