---
schema_version: "1"
id: a2299f213621032cdb3c453ec6c2c787f99043970b8839ea59e1cf55da5a7118
title: Unlock Advanced Generative AI Functionality for Einstein Conversation Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_setup_ai.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_setup_ai.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17dd38aeb1da78837e7ff34eaa9aed68ee55baa431bf6ab2ce73055f6ced3c14
description: Enhance your Salesforce data with generative AI to create relevant, customized experiences for your users.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Unlock Advanced Generative AI Functionality for Einstein Conversation Insights

Enhance your Salesforce data with generative AI to create relevant, customized experiences for your users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d168129e81">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d168129e81 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d168129e81 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

- **[Add Call Summaries and Generative Insights to Voice Calls, Video Calls, and Related Records](https://help.salesforce.com/s/articleView?id=sales.eci_summary_page_layout.htm&release=264.0.0&type=5)**  
    If you have call summaries and generative insights enabled, use the Lightning App Builder to add the Call Summary and Generative Insights components to voice and video call records if they’re not added by default. And add the components to the page layouts of related records.
- **[Add Call Explorer to Voice Calls and Video Calls](https://help.salesforce.com/s/articleView?id=sales.eci_add_call_explorer.htm&release=264.0.0&type=5)**  
    Enable Call Explorer by turning on the feature in Setup and assigning the related permission set to users.