To use Call Coaching, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience |
|---|
| Available in Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions with Einstein Conversation Insights. |
Example
Note This feature does not draw down credits for AI usage if
your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has
Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI
credit consumption, see Metering for Agentforce and Generative AI Usage. Credits
can still be consumed by data services in Data 360 and other related usage.
Language and Locale Support
Call Coaching is officially supported in English only.
Large Language Model Support
Call Summary and Generative Conversation Insights support these models.
GPT 4 Omni (GPT-4o)
Note To use this model, make sure access to OpenAI models is turned on.
For more information about configuring model providers, see Manage Model Provider Access.