---
schema_version: "1"
id: 53bf7406214108d375854baad9503e09783cc6ea25221b30f28a941b9f2b58f6
title: Considerations for Call Coaching
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_call_coaching_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_call_coaching_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 50f2ad0b9aa47cd62dc0cce019a234e121bffe6415ad847eaa3960f569784c21
description: To use Call Coaching, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Call Coaching

To use Call Coaching, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

| Available in: Lightning Experience |
| --- |
| Available in **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with Einstein Conversation Insights. |

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note This feature does not draw down credits for AI usage if your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI credit consumption, see [Metering for Agentforce and Generative AI Usage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&type=5&language=en_US). Credits can still be consumed by data services in Data 360 and other related usage.

## Language and Locale Support

Call Coaching is officially supported in English only.

## Large Language Model Support

Call Summary and Generative Conversation Insights support these models.

GPT 4 Omni (GPT-4o)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note To use this model, make sure access to OpenAI models is turned on. For more information about configuring model providers, see [Manage Model Provider Access](https://help.salesforce.com/s/articleView?id=ai.generative_ai_model_provider.htm&language=en_US).

## Limitations and Allowances

- Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.
- Orgs are limited to 8 active call competencies.