Create a Calendar to View Open Cases by SLA in Lightning
Experience
Monitor open cases and increase compliance with your service level
agreement.
Required Editions
| Available in Lightning Experience in: Enterprise, Performance,
Unlimited, and Developer Editions
|
Use the following selections.
- Object
- Case
- Calendar Name
- Time Left in SLA
- Field for Start
- Date Opened (Date)
- Field for End
- Custom formula field, Opened (Date) + 36 hours: SLA Expiration
- Apply a Filter (Optional)
- All Open Cases, or another list view
- Field Name to Display
- Customer Name
Now you can see at a glance whether you’re meeting your SLA.
