---
schema_version: "1"
id: 124fe388b32df706c30f78790ccae4e29537ad19e59773e4b92e72c6540c6ff7
title: Create a Calendar to View Open Cases by SLA in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/calendar_create_example_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.calendar_create_example_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a4ee57afb9deae0521798f6d9e20ff121e932da80eba6f73ba6948032de9b0cc
description: Monitor open cases and increase compliance with your service level agreement.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Create a Calendar to View Open Cases by SLA in Lightning Experience

Monitor open cases and increase compliance with your service level agreement.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Use the following selections.

Object

Case

Calendar Name

Time Left in SLA

Field for Start

Date Opened (Date)

Field for End

Custom formula field, Opened (Date) + 36 hours: SLA Expiration

Apply a Filter (Optional)

All Open Cases, or another list view

Field Name to Display

Customer Name

Now you can see at a glance whether you’re meeting your SLA.

#### See Also

- [Create an Object Calendar in Lightning Experience](https://help.salesforce.com/s/articleView?id=sales.calendar_create.htm&release=264.0.0&type=5 "Here’s how to create a calendar based on a standard or custom object in Salesforce.")
- [Build a Formula Field](https://help.salesforce.com/s/articleView?id=platform.customize_formulas.htm&type=5&language=en_US)